Q1: How to place an order?
A: Send us an inquiry → receive our quotation → negotiate details → confirm the sample → sign contract/deposit → mass production → cargo ready → balance/delivery → further cooperation.
Q2: Do you offer ODM and OEM services?
A: Yes, of course. We can manufacture products according to your technical drawings, customize logos, or adjust packaging based on your specific requirements. We also guarantee comprehensive after-sales support.
Q3: What is the estimated delivery time?
A: The delivery timeframe depends on the total order quantity. Typically, the production and delivery process takes between 15 to 25 working days.
Q4: What are the accepted payment terms?
A: We accept payments through T/T, PayPal, Alipay, and L/C. Other payment options may also be accommodated. A deposit of 30% to 50% is required, with the remaining balance to be cleared prior to shipment.
Q5: Which shipping methods are available?
A: Shipping via DHL, UPS, FedEx, TNT, EMS, China Post, and Sea Freight are fully supported to meet your logistics preferences.
Q6: Can specifications such as the shaft diameter be customized?
A: Yes, the DC planetary gear motor can be customized to your specific industrial needs. Please share your detailed custom configuration requests when sending your inquiry.