Frequently Asked Questions
Q1
How to place an order?
Send us an inquiry → receive our quotation → negotiate details → confirm the sample → sign contract/deposit → mass production → cargo ready → balance/delivery → further cooperation.
Q2
Do you offer ODM and OEM services?
Yes, of course. We can produce according to your drawing and customize Logo or packing by your request. We also guarantee a worry-free after sales service.
Q3
How long is the delivery time?
Delivery time depends on the quantity ordered. Usually it takes 15-25 working days.
Q4
How is the payment confirmed?
We accept payment by T/T, PayPal, Alipay and L/C. Other payment options can also be accepted. A 30-50% deposit is available, and the balance should be paid before shipping.
Q5
Which shipping methods are available?
DHL, UPS, FedEx, TNT, EMS, China Post, and Sea freight are available. Other shipping routes can also be arranged.
Q6
Can the motor specifications and shaft size be customized?
Yes, we support full customization tailored to your specific needs, including adjustments to the standard 32mm shaft diameter and other motor features.